Privacy Policy

This Privacy Policy explains how Elder Care Navigator collects, uses, and protects the information you share with us when you visit our website or use our services. Our goal is to be clear and straightforward so you understand how your information may be handled.

Who We Are

Elder Care Navigator is a professional service business that helps families with elder care navigation, Medicaid application support, and care coordination services.

Information We Collect

We collect information that you choose to share with us when you contact us, schedule a consultation, or use our services. This may include:

Contact information, such as your name, email address, phone number, and mailing address.
Caregiving details you provide, such as your relationship to the person needing care, general information about their age, living situation, and the types of support or services you are seeking.
Basic health and care context that you voluntarily share, such as general descriptions of health conditions, daily care needs, and other information needed to understand your situation. We encourage you not to send highly sensitive details through unencrypted email or web forms.
Appointment and service information, such as dates of consultations, services requested, and notes related to your care planning.
Website usage information, such as pages visited, time spent on the site, and general technical information (like browser type and device type), collected through cookies and basic analytics tools.

How We Use Your Information

We use the information you provide for purposes related to offering and improving our services, including:

Responding to your inquiries and communicating with you about your questions or requests.
Scheduling and managing consultations, meetings, and follow-up appointments.
Providing elder care navigation, Medicaid application support, and care coordination services tailored to your needs.
Sending you information that you request, such as summaries of discussions, resources, or updates related to your care plan.
Improving our services and website, including understanding how visitors use our site and identifying ways to make it more helpful and user-friendly.
Maintaining business records for administrative, accounting, and internal purposes.

How Your Information Is Stored and Protected

We use reasonable physical, technical, and administrative safeguards to help protect the information we collect from unauthorized access, use, or disclosure. This may include password-protected devices and accounts, limited access to information based on role or need, and secure methods for storing electronic records.

No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. However, we are committed to handling your information carefully and limiting access to those who need it to provide services to you.

When We May Share Information

We do not sell your personal information. We may share your information in the following situations:

With your permission: At your request, we may share information with other professionals or service providers involved in your care, such as home care agencies, senior living communities, attorneys, or financial professionals.
With service providers who support our business: We may share limited information with companies that help us operate our business (for example, scheduling tools, email providers, or document storage services). These providers are expected to protect your information and use it only for the services they provide to us.
To comply with law or protect rights: We may share information if we believe it is required to comply with applicable law, regulation, legal process, or a valid request from authorities, or if we need to protect our rights, safety, or property or that of our clients or others.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site function properly and to understand how visitors use it.

Cookies are small files stored on your device that can help remember your preferences or keep you signed in.
Basic analytics tools may collect information such as which pages you visit, how long you stay on the site, and general information about your device and browser. This information is usually collected in a way that does not directly identify you and is used to improve our website and services.

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the website may not work as well.

Data Retention

We keep your information for as long as needed to provide our services, maintain records for our business, and meet any legal, accounting, or reporting requirements. The exact length of time may vary depending on the type of information and the reasons it was collected.

When information is no longer needed, we take reasonable steps to delete it or store it in a way that does not personally identify you.

Your Choices and Rights

You have choices about how your information is used and shared. In particular, you may:

Update or correct your information by contacting us if your contact details or other information change.
Request that we limit how we use or share your information in connection with certain services, understanding that this may affect our ability to assist you.
Request deletion of your information where appropriate. We will review your request and comply when we can, keeping in mind any records we may need to retain for legal, administrative, or business reasons.
Opt out of non-essential communications, such as general updates or newsletters, if we send them. Instructions for opting out will be included in those communications, or you can contact us directly.
SMS Terms of Service. By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Elder Care Navigator, LLC. This includes SMS messages for conversations (external), conversations (between employees). Message frequency varies. Message and data rates may apply. See privacy policy at https://eldercarenavigators.net/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.

We may ask you to verify your identity before we make certain changes or share details about your information.

Children’s Information

Our services are intended for adults who are arranging or managing care for older adults. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can review and, if appropriate, remove the information.

How to Contact Us

If you have any questions about this Privacy Policy, or if you would like to update, correct, or request deletion of your information, you can contact Elder Care Navigator at:

Sarra Lawson, Elder Care Navigator
Email: sarra@eldercarenavigators.net
Phone: 719-785-7813

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “last updated” date at the top or bottom of this page. We encourage you to review this Policy periodically so you stay informed about how we handle your information.